At Sleep N Spine, we strive to provide a seamless shopping experience. This policy outlines the process for placing orders and handling returns.
1. Placing an Order
- Orders can be placed online via our official website: www.SleepNSpine.in.
- Ensure all details, including your contact and delivery address, are accurate during checkout.
- Once the order is confirmed, a confirmation email and WhatsApp notification will be sent to your registered contact details.
2. Order Modifications or Cancellations
- Orders can be modified or canceled within 24 hours of placing the order by emailing info@sleepNspine.in.
- After 24 hours, modifications or cancellations are not guaranteed.
3. Shipping and Delivery
- Standard delivery timelines are 7-10 business days, depending on your location.
- In case of delays, you will be notified via email or WhatsApp.
- Inspect the product at the time of delivery and report any visible damage immediately.
4. Returns Eligibility
- Returns are accepted only for defective, damaged, or incorrect items delivered.
- Return requests must be raised within 7 days of receiving the product.
5. Return Process
- Email info@sleepNspine.in with your order number, issue details, and photos of the product (if applicable).
- Upon approval, our team will arrange a pickup or guide you on returning the product.
6. Refunds
- Refunds will be processed after the returned item passes quality inspection.
- Refunds will be initiated within 7-10 business days and credited via the original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part.
7. Non-Returnable Items
- Custom orders and accessories.
- Products showing signs of misuse, physical damage, or tampering post-delivery.
8. Customer Support
For any queries regarding orders or returns, contact us at info@sleepNspine.in or call our support team.
